SuperGig FAQ: Vetting, Escrow, Fees and Hiring

SuperGig is a premium freelance marketplace that matches you with the top 1% of vetted freelancers in 48 hours and protects every payment with milestone escrow. Below are direct answers to the 14 questions clients ask most.

The short version

<1 in 20 vetting bar
48h to a hand-picked shortlist
$0 released before you approve
Verified ratings after every project

Question not covered? Email app@supergig.com.

Vetting

Vetting & quality

How the roster stays at the top 1%, and what happens when a match misses.

How does SuperGig vet freelancers?

Every applicant passes a 4-stage screening: portfolio review, a skills assessment, a live project simulation and a reference check. The screen is built to pass fewer than 1 in 20 applicants, across developers, designers, writers, marketers and video editors.

What happens if the freelancer is not the right fit?

You get a free rematch: tell your talent advisor what missed, and a new shortlist arrives within 48 hours at no extra cost. Because milestones sit in escrow until you approve them, you have not paid for work you did not accept.

How is SuperGig different from other marketplaces?

Toptal-grade talent with Upwork-simple hiring, and escrow only releases when you approve the work. Open marketplaces make you sort 100+ unvetted bids; elite networks put a sales call between you and the talent. See the full Upwork alternative and Toptal alternative breakdowns.

Escrow

Escrow & payments

Money moves only when you approve the work. Here is exactly how.

How does escrow work on SuperGig?

You fund a milestone before work starts. The money sits in escrow, the freelancer delivers, and funds are released only when you approve the work. The escrow for freelancers page walks through each step.

What if I am not happy with the delivered work?

Do not approve the milestone. Request changes, or use the free rematch guarantee to get a new shortlist within 48 hours. Escrow releases nothing until you sign off, so you never pay for work you did not approve.

How are disputes handled?

A human dispute specialist reviews the brief, the milestone terms and the delivered work, and resolves the case within 3 business days. The disputed amount stays locked in escrow until the decision.

Fees

Fees & billing

Transparent fees, public rates, no deposits and no sales call required.

What does SuperGig cost?

Marketplace is pay per project: a 10% project fee and no monthly charge. Business is $349/mo plus a 5% project fee, with priority 24-hour matching and team seats. Enterprise pricing is custom. The freelance marketplace fees page has the full breakdown.

Do freelancers pay fees on SuperGig?

No. Freelancers keep 100% of their rate; clients fund the platform through the project fee. That matters to you because top talent does not pad quotes to cover a platform cut.

How much do freelancers charge on SuperGig?

Typical senior ranges: developers $90-180/hr, designers $70-140/hr, writers $60-120/hr, marketers $70-150/hr and video editors $55-110/hr. Every rate is public on the profile before you commit to anything.

Start

Getting started

From brief to a funded first milestone, usually inside a week.

How fast can I hire on SuperGig?

You receive a hand-picked shortlist of 3 within 48 hours of submitting a brief (24 hours on Business), and most projects start within a week. The industry average time-to-hire is 5 weeks. See how to hire a freelancer for the 4-step walkthrough.

How do I start my first project?

Sign up with your work email, write a 10-minute brief covering scope, budget band and timeline, then pick from your shortlist and fund the first milestone. Role pages such as hire freelance web developers show typical rates for each discipline.

How do I contact SuperGig support?

Email app@supergig.com. A human replies to every message, and dispute-related questions are resolved within 3 business days.

Enterprise

Enterprise & compliance

What IT, legal and procurement will ask before sign-off.

Does SuperGig meet enterprise requirements?

Yes: SSO/SAML, custom roles with an audit log, a 99.9% SLA, a security review pack, custom vetting pools, net-60 terms and one consolidated monthly invoice instead of 30 contractor invoices. The freelance management platform page covers the full capability set.

How does SuperGig handle contractor classification and contracts?

Every engagement runs on standard contractor agreements, with contractor-compliance cover through AOR/EOR partners and a DPA available for procurement review. Classification risk sits with the partner of record, not with you.

Answers checked? Your shortlist is 48 hours away.